Q1) What do you mean by Digital Workforce? 

Digital Workforce means a variety of robotic and automated solutions for driving productivity efficiencies in the workplace. Some of these are in the early stages of development while others are in the maturity or undergoing process. In most cases, the digital workforce will not be a physical body of a digital worker. Rather a virtual robot that will be either working in the background or operated by consumers and co-workers through a command-based interface

Q2) How digital workforce can be set-up for Businesses and Customers? 

For Robotics: Building the Roadmap for tomorrow’s Digital Workforce: Robotics Process Automation (RPA) has allowed reductions in headcount in high manual and cost intensive process. For Customers: Chat function on instant messaging (IM) or through website they may be exposed to robotics 

The introduction of digital workforce is likely to divide into steps like 

1. Robotic Process Automation (RPA) 
2. Cognitive Computing 
3. Artificial Intelligence 

Digital Workforce employs the largest number of certified RPA consultants with experience in process automation. IRPA AI can help to navigate the rapidly changing landscape of automation solutions. Automated processes in the remote management of IT infrastructures can consistently investigate and solve problems for faster process throughput. RPA can improve service desk operations and the monitoring of network devices. 

Q3) How to enable the modern workforce: – 

Company are recently expanded its vision and product portfolio to support what it calls the truly modern workforce. The company now offers a dozen different applications that support many types of processes using AI algorithms to support each unique workflow. The employee workflow begins on day one on the job, streamlining and simplifying processes like managing payroll, inputting insurance data, and requesting help from IT. From that day on, the solution supports the employee experience by providing a modern, digital workflow that offers functionality using AI and machine learning (ML) capabilities to provide tools like chatbots, virtual agents, and performance analytics—all of which add to the company’s longer-term margins. Company’s AI product roadmap, mobile experience, platform innovations and agent dashboards are key focus areas as it strives to drive employee engagement, retention, and productivity with rewarding emotional experiences. 

The Robotic Process Automation (RPA) is a new wave of the future technologies. Robotic Process Automation is one of the most advanced technologies in the area of computers science, electronic and communications, mechanical engineering and information technology. It is a combination of both hardware and software, networking and automation for doing things very simple. 

To put in the right place of RPA in business operations, their many allied technologies are working at the background level, artificial intelligence, machine learning, deep learning, data analytics, HR analytics, virtual reality (second life), home automation, blockchain technologies, 4D printing etc. 

Cognitive computing is the use of computerized models to simulate the human thought process in complex situations where the answers may be uncertain. Cognitive computing overlaps with AI and involves many of the same underlying technologies to power cognitive applications, including expert systems, neural networks, robotics and virtual reality (VR). 

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